Help and grievances
Neha Kulkarni, Grievance Officer
Marg ERP Ltd, Andheri (E), Mumbai 400069, India · grievance@platform.example.in · +91 22 4000 1234 · Mon–Sat, 10:00–18:00 IST
We acknowledge every grievance within 24 hours and resolve it within 15 days. If you are not satisfied, reply to the resolution to escalate to the Grievance Officer; you may also approach the consumer commission or the Data Protection Board of India. Complaints about treatment belong with the clinic or the State Medical Council; we can tell you how to reach them.